FAQs

Placing an order with us is simple! Browse our website, select the products you love, and add them to your cart. Once you’re ready, proceed to checkout and follow the easy steps to complete your purchase.

You can reach our customer support team via email at support@innovativeedge.in or through the “Contact Us” page on our website. We’re here to assist you with any queries or concerns you may have.

1. Forgot Password:

• If you can’t log in, the first step is to ensure you haven’t forgotten your password.
• Click on the “Forgot Password” link on the login page.
• Follow the instructions sent to your registered email to reset your password.

2. Incorrect Email or Username:

• Double-check that you are entering the correct email address or username associated with your account.
• Ensure there are no typos or spacing errors.

3. Account Lockout:

• For security reasons, multiple unsuccessful login attempts may result in an account lockout.
• Wait for a few minutes and try logging in again.

4. Browser Issues:

• Try accessing your account from a different browser or device to rule out any browser-specific issues.

5. Clear Browser Cache:

• Clear your browser cache and cookies, as these may sometimes cause login issues.

6. Account Status:

• Check if your account is still active. If there are any issues, contact our support team for assistance.

7. Two-Factor Authentication (2FA):

• If you have 2FA enabled, make sure you are entering the correct verification code sent to your registered device.

8. Account Hacked:

• If you suspect unauthorized access, change your password immediately.
• Contact our support team to report any suspicious activity.

9. Contact Support:

• If none of the above solutions work, or if you encounter any other issues, contact our customer support at [Innovative.edge@gmail.com].
• Provide details such as your registered email, username, and any error messages you may have received.

We are here to help you regain access to your account promptly. Your satisfaction is our priority!

1. Check Order Confirmation:

• Start by reviewing the confirmation email you received after placing the order. It contains details such as product names, quantities, and order numbers.

2. Track Your Order:

• Utilize the tracking information provided in the confirmation email to monitor the status and location of your shipment. This can give you an estimate of when to expect delivery.

3. Check Delivery Address:

• Confirm that the delivery address provided during the purchase is accurate. In some cases, products may be held at a local post office or delivery center if there are address-related issues.

4. Contact Carrier:

• Reach out to the shipping carrier mentioned in the tracking information. They can provide real-time updates on the whereabouts of your package.

5. Delivery Timeframe:

• Review the estimated delivery timeframe provided during the checkout process. Delays may occur due to unforeseen circumstances, but most carriers offer support in such situations.

6. Check with Neighbors:

• Inquire with neighbors or building management to see if the package was left with them.

7. Contact Customer Support:

• If you’ve gone through the above steps and still can’t locate your products, contact our customer support at support@innovativeedge.in Provide your order number and any relevant details to expedite the assistance process.

8. Check Multiple Addresses:

• If you have multiple addresses (e.g., home and work), confirm that the product wasn’t delivered to an alternative location.

9. Customs Clearance (International Orders):

• For international orders, check with your local customs office to ensure there are no clearance issues.

10. Lost or Stolen Packages:

• In unfortunate cases of lost or stolen packages, contact our support team immediately. We will assist in resolving the issue, which may involve a replacement or refund.

Rest assured, we are dedicated to ensuring you receive your products in a timely and satisfactory manner. Our customer support is ready to assist you through any challenges you may encounter.

If you wish to disable auto-renewals for a subscription or service, follow these steps:

1. Login to Your Account:

   • Start by logging in to the account associated with the subscription/service you want to modify.

2. Navigate to Subscription Settings:

   • Once logged in, find the “Subscription” or “Account Settings” section. This is typically located in the user profile or account management area.

3. Locate Auto-Renewal Settings:

   • Look for an option related to auto-renewals. This might be labeled as “Auto-Renewal,” “Subscription Renewal,” or something similar.

4. Toggle Off Auto-Renewal:

   • There should be an option to toggle the auto-renewal feature. Switch it off to disable automatic renewals for your subscription or service.

5. Confirm Changes:

   • Some platforms may require you to confirm your decision. If prompted, confirm that you want to disable auto-renewals.

6. Check for Confirmation Email:

   • After making changes, check your email for a confirmation message. Some platforms send a confirmation email to verify changes to your subscription settings.

7. Contact Customer Support (if needed):

   • If you encounter any issues or if the option to disable auto-renewals is not available, contact the customer support of the platform or service. They will guide you through the process and address any concerns.

8. Monitor Your Account:

   • Regularly check your account settings to ensure that auto-renewals remain disabled. This is especially important if you make changes close to your renewal date.

Remember that the specific steps can vary depending on the platform or service you are using. If you are having difficulty finding the option to disable auto-renewals, consult the platform’s help section or contact their customer support for tailored assistance.

Absolutely! At Innovative Edge, we understand the importance of providing flexibility and convenience to our customers. You can store and manage multiple payment methods on your account. Here’s how you can do it:

1. Login to Your Account:

   • Start by logging into your account on the Innovative Edge website.

2. Access Payment Settings:

   • Navigate to the “Payment” or “Payment Methods” section in your account settings. This is usually found in the profile or account management area.

3. Add a New Payment Method:

   • Look for an option to add a new payment method. This could be labeled as “Add Payment Method,” “Add Card,” or something similar.

4. Enter Payment Details:

   • Enter the details of the additional payment method you want to store. This may include credit card information, bank account details, or other relevant information.

5. Save Changes:

   • After entering the details, save the changes. The platform will typically prompt you to confirm the addition of the new payment method.

6. Set Default Payment Method (if applicable):

   • Some platforms allow you to set a default payment method. If you have multiple payment methods, choose the default one for regular transactions.

7. Edit or Remove Payment Methods (if needed):

   • Most platforms also provide options to edit or remove stored payment methods. If you need to update information or remove a payment method, follow the corresponding steps in the payment settings.

8. Review Security Settings:

   • Ensure that the security settings for storing payment methods align with your preferences. Some platforms may offer additional security features, such as two-factor authentication.

By storing multiple payment methods, you have the flexibility to choose the most convenient option for each transaction. It also provides a convenient way to manage subscriptions, payments, and purchases without entering payment details each time. If you have any specific questions or encounter issues, feel free to contact our customer support at support@innovativeedge.in We’re here to assist you!